Wednesday November 13, 10:30 am-12:00 pm
In 2019, the question of how to build and retain trust—among investors, regulators, customers, suppliers, civil society organizations, and the general public—is the most pressing challenge facing business. The stakes have never been higher. The average tenure of a business on the S&P 500 shrank from 33 years in 1964 to 24 years in 2016 and is forecast to last a mere 12 years by 2027. Competition, innovation and technological disruption, while important drivers, tell only part of the story. If a business is not trusted by its stakeholders, it will not be able to maintain revenue, let alone grow, and soon may find its very existence imperiled. Therefore, approaches to stakeholder engagement have shifted their focus from managing risk to building trust. This interactive workshop will explore how to refine and evolve stakeholder engagement efforts to respond to these new dynamics.